FAQs

What payment methods do you accept?

We accept most major credit cards (Visa, AMEX, Mastercard, Discover) as well as PayPal, and Venmo.

when should i expect to receive my order?

Orders placed will require up to 24 hours of design and preparation time. For special accommodations, please contact our Sweet Petals Team at sweetpetals9@gmail.com

What are your delivery Terms?

All orders are complimentary delivery and hand-delivered by Sweet Petals with a minimum order of $85. We do offer pick-up arrangements in Bristow for your convenience. Please note in the special instructions if you decide to pick-up.

What happens when the recipient is not home When delivery is made?

If there is a safe place to leave the arrangement and the weather permits, Sweet Petals member we will leave the arrangement in the front door, front desk, or as instructed in the special instructions.

WHAT ARE FLOWER BOXES?

Flower arrangements in Parisian inspired hat-boxes are modern classic replacement for glass vases. There is no maintenance required as boxes contain a water source.

DO YOU PROVIDE FLORAL DISPLAYS and consultations FOR BIG EVENTS?

We offer a wide array of floral options to help make your wedding, party and corporate event spectacular. We are flexible to meet any theme you can imagine and will strive to make your visions come to light. A consultation can be scheduled for a flower package. Please contact our Sweet Petals Team at sweetpetals9@gmail.com

What is your cancellation policy?

We’re happy to process a cancellation and refund as long as your order has not entered the preparation processes. Please contact our Sweet Petals Team at sweetpetals9@gmail.com

Do you offer subscriptions?

We offer a bouquet of in season flowers weekly, biweekly or monthly. Bouquet will be in a glass vase of $85 per delivery. Your bouquets will vary with each delivery. Please contact our Sweet Petals Team at sweetpetals9@gmail.com

What is your Substitution policy?

No two arrangements are exactly alike and color and/or variety substitutions of flowers and containers may be necessary. Availability of seasonal flowers may vary. Our design team will take care in maintaining the style, theme, and color scheme of the arrangement, using flowers of equal or greater value.